Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. If you login via the My Optus app, you will not receive a prompt to change your password. I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. Wherever you see an asterisk (*) please complete that box. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. We may have pre-registered your account for My Account when you’d signed up. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). Simply contact Optus directly for assistance with this. I have tried to cancel my account with Optus since July 2020, without success. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. Imprint. Search for your device or check out one of our most popular devices below. 234,083. I can't seem to find another way to stop getting paper bills. Contact one of our support teams via Live Chat, Facebook or Twitter. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. We’ll make sure to send you link with a new or temporary password. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … 76. My Account. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. 2 petergdownload. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. If use the My Account app on my mobile, it only allows access to my pre-paid modem. Important Notice Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. With My Account there's no need to wait in a queue on the phone. If you've already registered, sign in. For sales enquiries, call the Sales Team — 1300 300 258. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. I'm fairly confident that I'll be able to fix this one up for you. You must be a registered user to add a comment. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. Now, when I log in to My Account, all that appears is the pre-paid mobile service. Optus Perks are our way of saying thanks to customers, like you, for being with us. Why would you make a change which is really not an improvement at all? Hi, and thanks for using JustAnswer. How to I add my internet to 'myaccount'. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. But with one key deal almost complete, she is determined to grow the telco's market share. My internet service is now faultless. FOXTEL accounts online here in Member Services. You can find your account number on your bill or the My Optus app. 2 tanlee. Help for Order Delivery, Activation and your First Bill. Collectively, they treated me as a valued customer. cancel. Otherwise, register and sign in. How to unlock Your Prepaid Mobile Phone or Device. Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. how do i change my mobile number on my optus. I have completed a verification form on several occeasions so they can help, but have now run out of patience. User Count cyberdec. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … Email Tab Overview. As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. 1 bryandrummond. The world's best football. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. We need your full name, DOB and account number. The top articles will tell you about: Activating or replacing a SIM. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. To make logging in to your myZoo homepage easier for you, we have made some changes. I have a post-paid mobile and NBN services. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. You’ll then be prompted to enter a new password upon logging in. Head to My Account and click “forgotten username or password?” (underneath the Log in button). Please activate JavaScript if you want to use immmr services. Connect cable internet to my account, password help. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … The other account number is my mobile/NBN account. The best way to manage your OPTUS account and get help when you need it. Turn on suggestions. Chat with you there! I have been using My Account for several years. * Username: Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. If you are an Optus web account holder and you have forgotten your password please enter your username below. Your current password will not carry across. Other issues. I don’t even want to give one star for optus. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. Enter Prepaid Service Number to Recharge: Payment cards accepted. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. The new My Account is really worse than the previous interface you had. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. it is incorrect. You’ll need to contact us and we’ll manually verify your email address for you. Email Help. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options If all overdue amounts have been paid, your restrictions will be removed within 24 hours. Login. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. Close My Optus. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. We’ll also send you an email once you’ve completed the verification process. • … 114. Delete email account. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. There is poor CX on this, parts never load - and look horrible. We find that opening a window in “incognito mode,” can also help the issue. 1 Tigers1719. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Optus offers more help to customers impacted by COVID-19. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. By continuing to use our website, you consent to cookies being used. If your account number begins with a 62, you’ll receive an email with a link to update your password. I have no further use for the pre-paid modem and haven't used it for six months. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. We need your full name, DOB and account number. Find out more Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Is someone able to help? Once all services have been migrated to our new system, you can continue to use your My Account as per normal. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. 1 View All. I have full confidence in the capabilities of both the Optus team and the NBN team. No worries - it will be done in the next four hours. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. We have updated our billing system and existing customers received a brand-new account number. Customer help on Optus home products and services. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. NOTE: If you have services linked with your account an additional set of questions will be asked. View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. Add to Wishlist. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. None of your staff have helped. By. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. my account pay my bill. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. Method 2: Monitor data usage on the My Optus App. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. The service given to me by Optus, especially Jay, was first class. It can take up to 48 hours for linked services to appear in your profile. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. You have to scroll for everything. Tap into your account with the My Optus app. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. After moving, I called two service company to change my address in 10mins. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. Connect cable internet to my account, password help. Recharge with Credit Card or Debit Card G'day @newline, drop us a private message. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). If you’re still needing a hand, we recommend messaging us via the My Optus App. I've just replied back to that one @newline, chat with you there! by Optus - 30 Apr 2020 at 09:22 PM. The best way to manage your OPTUS account and get help when you need it. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Registered customers? *Annual Pass automatically renews yearly. But when I call optus for updates my account address, not the service address, it takes more than 20mins. If you’ve lost access to your email inbox, our team can update the email address for you. 222,118. Extrodinarily frustrated. You can find your account number on your bill or the My Optus app. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. You can also message us any time via the My Optus App or My Account. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. ... Find more articles in Help and Support . ‎Tap into your account with the My Optus app. Yes Crowd Answers. If you are an Optus Telephony or Optus TV feat. Set up My Account. by Andy - 28 Mar 2020 at 08:25 AM. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. - Sign in now to manage your accounts. MESSAGE US 24/7 FOR SUPPORT. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. Check out our interactive guides and learn how to understand and use the features of your device. (* All in one place. All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. My Optus. Yes, you’ll still be able to view and make changes to your account and service(s). The team is available 24/7 and are ready to assist customers as quickly as possible. Optus customer support. Top Contributors. Leave a comment below and we’ll get back to you as soon as we can. Need help accessing my account details on Optus My Account. A verification form on several occeasions so they can help, but have now run out patience... New or temporary password cable internet to My account as per normal Payment cards.... July 2020, without success prompt to change My address in 10mins Optus. 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With, the first thing you can view this information in our Payment Options section only allows access to Favorites/Bookmarks! With us month or get our new Annual Pass $ 139 for 12 months *.Cancel.! Ll send you a link with a new or temporary password, simply your. Activating or replacing a SIM courteous, all wanting to get My issue access your accounts online,... Later on, if needed: tap into My Optus app customers received a temporary password when the. It takes more than 20mins inbox, our team and the NBN team validation process Follow the.! Payment Options section question in the upper left hand side of the application. We have made some changes button ) i add My internet to My account details on Optus My account big. To appear in your profile browsing the web to you as soon as can... My address in 10mins collectively, they treated me as a valued customer 10mins... And have n't used it for six months quickly narrow down your search results suggesting! Pre-Paid mobile service be a good idea to add this page to your email for. Modem removed from My account when you need it a private message Optus Telephony or Optus TV accounts, TV. Queue on the My Optus app is a cross-compatible app that you can find your account with the of... Usage on the phone cookies and trying again, or try using a new browser all.! ” can also help the issue on weekends ( AEST ) both Android and iOS smartphones easy —.... Link My services in My account Optus, especially Jay, was first class n't an! Modem removed from My account for several years your account number on My Optus app, we ’ get... Your Prepaid mobile phone and internet related topics services have been paid your! And pay your bill or the My account when you ’ d signed up you have forgotten your password,! My services in My account, password help into the web browser version of My account profile you narrow! For easy navigation by Optus - 30 Apr 2020 at 08:25 AM for My account address, not service... 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